New customer registration is done FREE of charge by filling in your personal data (surname/ name, email address) and a password. The registration form can be accessed by clicking the button “My account”. Then you will be redirected to a new page by pressing the button “Create new account” from the section “New customer”; there you are asked to provide some personal data which later on will be used for your personal identification in order to avoid any fraudulent transactions. This data is confidential and shall not be made public. The boxes marked with * are mandatory for registration. Once you have completed all registration steps, you will be redirected to the page ” My board panel” where you can access all site sections referring to your account. Accessing a customer account who is already a member is made by pressing “Login” after which you will be redirected to the login page where you enter your login ID (email address and password). In case they have forgotten the password, our customers can recover it by accessing the link “Password forgotten?” and introducing the email address; the requested password will be sent to the specified e-mail address. Browse the site, study the products and prices, and then add them to your shopping cart by clicking “Add to Cart”. You can choose the products from the top menu. The new products are displayed on the website’s home page. From your shopping basket you can change the selected good or the number of items, delete products or empty the basket. Before launching the order you will have to identify yourself on the login page using your e-mail address and password. If you do not have an account, you can create one going to the “Sign in” page. When you have finished selecting the products and the number of items, click “Checkout”. In case you have not signed in yet, you will be redirected to the “Sign in” page. Then you enter the section “Customer checkout summary” where you will go through five steps in order to confirm the order: Step1: Fill in billing information and select delivery address (remember to check the delivery address!) Step2: Delivery method (select delivery method) Step3: Payment method (select the payment method) Step4: Order summary (check once again the product selected then click “Place order”) Step 5: If all the information is correct click the “Place order” button. Cancelling the order is possible within 24 hours from the order placement and if the payment was done by credit card, the amount will be unblocked within 30 days. Please do not hesitate to contact us for any further information! Our e-mail address: firstname.lastname@example.org Thank you for shopping with us!