Refund policy
Shipping
Cost and delivery time vary by country:
| Where we ship | Cost | Carrier | Delivery time |
|---|---|---|---|
| Romania | 23 RON (~€5) | DPD Standard | 1-4 business days |
| EU countries | €25 | FedEx Priority | 2-4 business days |
| United Kingdom | €28 | FedEx Priority | 2-4 business days |
| Norway, Monaco, Switzerland, Turkey, Serbia | €30 | FedEx Plus | 3-6 business days |
| USA, Canada | €30 | FedEx Int'l Priority | 2-4 business days |
| Argentina, Brazil, Mexico, UAE, Saudi Arabia, Qatar, Tunisia, Morocco, Kuwait, Jordan, Bahrain | €38 | FedEx Int'l Priority | 2-6 business days |
Delivery times above start from when your order is confirmed, not from when you place it. For orders delivered outside the European Union, any customs duties are your responsibility.
How to return a product
Returning something with CONCEPTO happens entirely from your account - simple and fast.
- Log into your account on conceptoline.com and open the order you want to return.
- Click "Request a return" and follow the steps in the portal.
- Choose your return method, if you're eligible for your zone (see the table below):
- Return label (AWB) - we generate it for you, and its cost is automatically deducted from your refund.
- Self-arranged shipping - you organize transport through the courier of your choice, at your own expense.
- Pack the product carefully, with the original tags still attached, and ship it exclusively by courier. We do NOT accept returns sent by post.
- Once we receive and check the product, we process your refund.
Return window
| Your location | Time you have | Final Sale items |
|---|---|---|
| Romania and the EU | 14 days from receiving your parcel | Returnable |
| United Kingdom | 14 days from receiving your parcel | Returnable |
| Rest of the world (USA, Canada, Mexico, etc.) | 14 days from receiving your parcel | NOT returnable |
In Romania, the European Union, the United Kingdom and the United States, you can choose freely between a return label and self-arranged shipping. Everywhere else, returns are self-arranged only.
A few items fall outside our return policy, wherever you are: unsealed lingerie, Made-to-Measure or Bespoke pieces, and items that are worn or damaged.
Refunds
- Refunds are processed within 14 days of us receiving the parcel, using the same payment method you used to pay.
- If you used our return label, its cost is deducted from your refund.
- If you arranged shipping yourself, that cost stays with you - unless the product received was incorrect or has a manufacturing defect.
- The original order's shipping cost is non-refundable, regardless of the return method chosen.
Size exchanges
Want a different size? Email us at office@conceptoline.com before starting your return, so we can confirm availability. The same procedure as a return applies: you return the original order and place a new one.