CONCEPTO

Shipping Policy

Last updated: August 14, 2026

 

1. Order Processing

Orders are processed and dispatched within 2-4 business days of receipt (Monday–Friday, excluding public holidays). Each order goes through three steps before shipping: payment verification, invoice generation, and AWB creation.

Once your order has shipped, you will automatically receive an email with your tracking number. You can track your parcel on the DPD website, on fedex.com, or through the Shop app (available on iOS and Android).

 

2. Shipping Zones and Rates

 

 

Delivery times above are estimates from the moment the parcel is collected by the carrier and do not include order processing days. FedEx and DPD do not deliver on Saturdays or Sundays.

 

3. Cash on Delivery

Cash on delivery is available exclusively for orders shipped within Romania. For all other destinations, the accepted payment methods are:

●      Card payment: Visa, Mastercard, American Express, Maestro

●      Apple Pay and Google Pay

 

4. Pre-orders

Products available for pre-order are clearly marked on the product page with the "Pre-order" button and an estimated availability date. Your order is reserved and dispatched as a priority once stock arrives. You will receive your shipping confirmation and AWB number as soon as the parcel is collected by the carrier.

 

5. Order Tracking

Your tracking number (AWB) is included in the shipping confirmation email sent automatically after dispatch. You can check the status of your delivery through any of the options below:

●      Shop app (iOS / Android) - automatic tracking for all orders placed on Shopify, including CONCEPTO

●      Romania orders: dpd.ro → "Track a parcel"

●      International orders: fedex.com → "Track a Shipment"

If your AWB number is not active 24 hours after receiving the shipping email, please contact us at shop@conceptoline.com.

 

6. Delivery Address and Changes

Your delivery address can be changed before the AWB is generated. If you need to update your address, please contact us as soon as possible at shop@conceptoline.com or call +40 754 236 515, quoting your order number.

Once the AWB has been generated and the parcel handed to the carrier, address changes are no longer possible on our end - the recipient will need to contact the carrier directly.

 

7. Lost or Damaged Parcels

If your parcel arrives visibly damaged, please photograph it before opening and refuse delivery if the packaging shows clear signs of damage. Report the issue to shop@conceptoline.com with photos within 48 hours of the delivery attempt.

If you have not received your parcel within the estimated timeframe and the AWB status has not updated, please contact us at the same address - we will open an investigation with the carrier.

 

8. Customs and Import Duties (International Orders)

We ship from the European Union. Product prices and shipping costs do not include customs duties or any other import taxes.

Any customs duties, import taxes, or other charges imposed by the customs authority of the destination country are the sole responsibility of the buyer. These may include the sales tax applicable to international purchases, customs duties, and processing fees set by your country.

We do not have information on the customs duties applicable in each country and are unable to provide estimates. If you would like to know the expected costs before placing your order, we recommend contacting your local customs authority or a customs broker.

 

9. Contact

For any questions regarding shipping or the status of your order:

●      Email: shop@conceptoline.com

●      Phone: +40 754 236 515

●      Hours: Monday–Friday, 10:00–18:00 (Romania time, EET/EEST)

 

This Shipping Policy is part of the Terms and Conditions of CONCEPTO COLLECTION S.R.L. (J12/2349/2005, VAT RO17715069), registered at Str. Anatole France nr. 4, 400363 Cluj-Napoca, Romania.